Hi Karthik,
might be CRM guys can help you out, refer here Service request routing Based on multilevel categorization
and additional hint from Approval Procedure determination via Multi Level Categorization
Best regards
Jansi
Hi Karthik,
might be CRM guys can help you out, refer here Service request routing Based on multilevel categorization
and additional hint from Approval Procedure determination via Multi Level Categorization
Best regards
Jansi